d Returns & Exchanges – DS Modest

Returns & Exchanges

  1. The maximum return period is 14 days after the product is received by the customer.

2. Return Conditions:

  • The size, color, or quantity of the product does not match the order.
  • The product has defects (fabric, printing, stitching, tearing, etc).
  • The product delivered is incorrect.

3. Return Procedure:

  • Shopee / Tokopedia / Tiktok
    For purchases made through marketplaces, you can request a refund and return the product through the respective app/platform. Please include a photo/video with the reason for the return.
  • Whatsapp dan Website
    Customers can request a return by contacting the Admin via WhatsApp and filling out the return form as per the guidelines.

4. Shipping Cost Terms:

  • If the received item is defective, wrong color/size, or does not match the order, the shipping cost will be fully covered by DS Modest.
  • If the customer wants to exchange the color/size/product, the shipping cost will be fully covered by the buyer.

5. Confirm your return request via WhatsApp to the DS Admin number: 0811-2821-398 or you can chat with Marketplace CS.

6. Please fill out the Return Form (for purchases made through WhatsApp or the Website):

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