Frequently Asked Question
- DO I NEED AN ACCOUNT TO ORDER?
You can order as a “Guest” but we recommend registering an account for a faster checkout and payment experience. With an account, you can easily check your order status and avoid re-entering your customer details for future purchases.
- I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
Click “Lost your password?” link at the LOGIN Page and follow the instructions.
- CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN SHIPPED?
Unfortunately, you can’t. We only ship the order to the address written.
- CAN I ADD ITEMS AFTER I CHECK OUT?
Unfortunately, you can’t, because after checking out your order is recorded. If you want to add items, kindly make a new order without logging out.
- CAN I PAY BY CREDIT CARD?
Yes, you can. You are able to pay in our website in IDR. Both are processed after clicking “Confirm Order” button.
- DOES DS MODEST OFFER INTERNATIONAL SHIPPING?
Yes, we offer worldwide shipping.
- HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Shipping time varies depending on your location and the chosen shipping method. Domestic orders typically arrive within 2-3 business days, while international orders may take longer, around 4-7 business days. You will receive a tracking number once your order has shipped.
- HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a tracking number. Use this number to track your order on the courier’s website.
- ARE THERE ANY DISCOUNTS OR PROMOTIONS AVAILABLE?
Yes! We frequently offer discounts and promotions. To stay updated, you can click the “SALE” button.
- IS IT POSSIBLE TO JOIN AS RESELLER?
Yes. For wholesale and reseller orders, please contact us via WhatsApp at +62 811-2821-398 for more information.